Heidi Health or PsychDispatch? It depends on what you write.
Heidi is a general-purpose AI scribe used across many specialties and countries. PsychDispatch is built for one specialty and one job: getting a psychiatrist’s letters written, checked, onto letterhead and sent, on top of Patient Intelligence, a longitudinal picture of every patient that you can see, question and draft from. A scribe leaves you a document; that is the part no scribe leaves you. This page is an honest account of where each fits. We do not claim to know Heidi’s product better than they do, so their descriptions below are their own.
By PsychDispatch · Last reviewed 3 September 2026
One is built for every clinic. One is built for yours.
Neither description below is a criticism. They are two products aimed at two different problems.
Heidi Health, in its own words
An “AI care partner” for clinical documentation and tasks: a scribe that generates notes and codes from the consultation, dictation, and evidence lookup. Aimed at family medicine, specialists, nurses, mental health, allied health, dentists, veterinarians and trainees, with compliance stated for the Australian Privacy Act, HIPAA and GDPR.
As described at heidihealth.com, 3 September 2026. Their site is the authority on their current features.
PsychDispatch
The operating system for psychiatric practice, built around Patient Intelligence: a structured, longitudinal picture of each patient’s treatment journey that you can see, question and draft from. Around it, the whole workflow: the consult transcribed; the note and the letter drafted in your own style across 65 Australian letter and report types; every claim verified against the transcript; the letter on your own letterhead, dispatched securely in one click and tracked per recipient.
Australian psychiatrists only. Every mechanism named is implemented, not planned.
Patient Intelligence: the part no scribe can give you.
A scribe’s output is a document. Patient Intelligence is an asset that grows with every consultation, and it is the reason PsychDispatch is an operating system rather than a better scribe.
What it holds
A structured, longitudinal picture of each patient built from every consultation: the timeline of the treatment journey, medications and how each one went, symptoms including the physical ones, the people and events in the patient's life, and the risk picture. Every domain of the history, kept current without you writing a word of it.
What you can do with it
Open it before the consult and see the whole journey at a glance. Ask the record a question in plain English and get an answer with citations to the source consultations. Be flagged when something needs following up. Export it when the record has to travel.
What it does to the letters
Every note and letter is drafted from it, so a review letter knows what the last three said, a GP summary carries the full arc, and an NDIS or WorkCover report has the history behind it, without you reconstructing any of it from old notes.
We know of no general scribe that offers this, and we make no claim about any vendor’s roadmap. It is the first question to put to both, below, and the one most worth asking.
When a general scribe is the right choice.
Three situations where we would not try to talk you out of one.
You are not a psychiatrist, or your clinic is not only psychiatry.
A general scribe is built to serve family medicine, specialists, nurses, allied health, dentists and veterinarians with one tool. If one product has to cover a mixed clinic, a general scribe is the sensible choice.
Your note is the record, and letters are the exception.
In many specialties the consultation note is the main output and the occasional letter is quick. A scribe that produces a good note has done most of the job. Psychiatry is the reverse, which is the whole reason PsychDispatch exists.
You want to start without committing.
Heidi's site invites new users to get started free. PsychDispatch is priced for the whole workflow, waitlist-gated until launch, and makes no sense for a clinician who needs a note and nothing more.
Where PsychDispatch goes further.
Everything here is about PsychDispatch. It is what a psychiatrist gets from a tool that was never asked to serve a dental clinic.
Patient Intelligence: see it, question it, draft from it.
The difference that compounds. A scribe is worth the same on visit fifty as on visit one; Patient Intelligence is fifty visits deep by then, with the timeline, the medications and how each went, the symptoms, the people and events, and the risk picture all in one place, answerable with citations, and behind every letter you send.
The letter, not the note, is the product.
Notes and 65 Australian letter and report types, drafted from the consult in your own style (learned from a few of your own letters): GP correspondence, MBS 291 and 293 plans, NDIS, WorkCover, Centrelink, insurance and DVA, S8 permit support, medico-legal and tribunal reports.
Every claim verified before you sign.
Each clinical statement in a draft is traced to the transcript. Anything that cannot be traced is flagged, and there are hard guards against invented clinical statements. Nothing is sent until you sign it off.
Your letterhead, one click, tracked per recipient.
Rendered onto your own Word letterhead and dispatched through single-use encrypted links with one-time-code confirmation. Signed off, PDF built, sent, delivered: you see each recipient's status, and replies route back to the letter.
Australian, and psychiatry-specific, by design.
The presets know that S8 permits differ by state, what NDIS evidence needs to say, and what a tribunal report is for. Spelling is held to Australian English. The consent workflow and printable consent form ship with the product.
Security sized for psychiatric records.
Records encrypted at rest in Sydney, audio transcribed on Australian infrastructure and not retained, de-identification before any AI model, no-training terms with every provider, TOTP multi-factor authentication, inactivity sign-out and a tamper-evident audit log.
Six questions to put to both vendors.
Ask these of any scribe, ours included. The answers, not the marketing, are the comparison.
- 01Does it build a longitudinal picture of each patient across visits that I can see, question and draft from, or does it leave me a document per visit?
- 02Does it write the letter, on my letterhead, or a note I still have to turn into one?
- 03Does it check its own draft against what was said, and show me where each claim came from?
- 04Where are the records stored, and where is the audio transcribed?
- 05What reaches the AI model, and is it used for training?
- 06How does it send the letter, and can I see that the GP received it?
PsychDispatch’s answers to each are on the AI scribe checklist.
Questions psychiatrists ask when comparing.
Is PsychDispatch a Heidi Health alternative for psychiatrists?
For a psychiatrist whose main output is correspondence, yes. Heidi describes itself as an AI care partner for clinical documentation across many specialties. PsychDispatch is built for psychiatry only and runs the workflow through to the sent letter: drafting in your style, verification against the consult, your own letterhead, one-click secure dispatch, and Patient Intelligence across visits.
What is Patient Intelligence, and why does it matter in a comparison?
It is the structured, longitudinal picture PsychDispatch builds of each patient from every consultation: the treatment journey as a timeline, medications and how each went, symptoms, people and events, and the risk picture. You can open it before a consult, ask it questions and get cited answers, be flagged by it when something needs following up, and export it. Every letter is drafted from it. It matters in a comparison because it is the part a note-taking tool does not produce: a scribe leaves you a document per visit, and Patient Intelligence turns those visits into a record that gets more useful every time.
Does PsychDispatch write the session note as well as the letter?
Yes. The consult is transcribed live, in-room or telehealth, and the session note and the letter are drafted from the same transcript. The note is the first step, not the product.
Can I use Heidi and PsychDispatch together?
You could, but there is little reason to: PsychDispatch produces the note as well as the letter, and running two recorders in a consultation doubles the consent conversation and the data footprint for no gain.
Which is compliant with the Australian Privacy Act?
Heidi states Privacy Act compliance on its own site, and we take that at face value; we cannot speak for their controls. PsychDispatch's are specific and published: AES-256 at rest in Sydney, audio transcribed on Australian infrastructure and not retained, de-identification before any AI model, no-training terms with every provider, MFA, inactivity sign-out and an audit log of every record access.
Which costs less?
We do not publish other vendors' pricing, and Heidi's site invites new users to start free. PsychDispatch is AU$129.99 a month for Pro and AU$199.99 a month for Max, every feature in both, GST inclusive where applicable, with founding pricing reserved by joining the waitlist. The comparison that matters is what the subscription replaces: the hours after clinic spent turning notes into letters.
Is this page independent?
No. It is written by PsychDispatch. Everything said about Heidi is taken from heidihealth.com as at 3 September 2026, and we do not claim they lack any feature; their product changes and their site is the authority on it. What we can vouch for is what PsychDispatch does.
If the letter is your job, this was built for you.
Two tiers, every feature in both, from AU$129.99 a month. Joining the waitlist reserves founding pricing.
Heidi Health is a trademark of its owner. PsychDispatch is not affiliated with Heidi Health. Descriptions of Heidi on this page are taken from heidihealth.com as at 3 September 2026; features and pricing change, and their site is the authority on both.